Legal

Terms of purchase

Version 1.15 · Updated 2026-08-20

1. About Magnolia

Magnolia Nossebro AB, company registration number 556997-3117, registered office in Nossebro (Essunga Municipality). Postal address: Malma Bredöl 115, 465 91 Nossebro, Sweden. Website: www.magnolianossebro.se. Contact: [email protected].

2. Formation of the contract

When you complete your order and we send an order confirmation by email, a binding purchase contract is formed. The confirmation includes products, prices, delivery/billing details and related information. Errors in the confirmation must be reported immediately to [email protected].

We reserve the right to correct obvious errors (for example an obviously incorrect price or stock information) before a binding contract is formed. If we discover such an obvious error before confirmation, we will contact you and the order will not proceed on the incorrect terms. If an obvious error is exceptionally discovered after confirmation, we will contact you; if we cannot deliver at the agreed price, you may withdraw from the purchase and receive a refund of amounts paid.

We prefer that you do not cancel orders of living plants and bulbs/tubers. We purchase based on incoming orders, and these goods need to be sold within a limited time because quality deteriorates after a while. If we suspect that the pre-order system is being exploited, we may suspend the account.

3. Prices and fees

Prices are shown in the selected currency (normally SEK) including VAT where indicated. Shipping, discounts, shipping bonuses, volume discounts, gift cards and any fees are shown at checkout and/or on the invoice before/at payment. In the event of a refund or crediting, the refunded amount will be adjusted for any discounts applied at the time of purchase so that you are only credited the amount actually paid (for partial returns, applicable volume or quantity discounts will also be adjusted). The invoice fee is 49 SEK or 4.9 EUR in case payment method has not been chosen in time. Invoice with Klarna do not cost any extra. Store prices may change for future purchases.

4. Payment

Card and other online payments are handled via Nexi Checkout (Nets). Available payment methods are shown at checkout.

Deferred payment: When the ship date is more than 20 days ahead (or when combining into a shipment that already has unpaid lines), you may in applicable cases choose to select a payment method later. You must then choose a payment method for the order on or before the chosen ship date using the payment methods offered for the order.

If you chose to select a payment method later and you choose a payment method on or before the chosen ship date, there is no extra fee. We send email reminders as the date approaches, to reduce the risk of missing it. If you chose deferred payment and have not chosen a payment method in time, we will still ship the order and issue an invoice including an invoice fee. Invoicing is handled via Fortnox. The invoice fee is 49 SEK or 4.9 EUR and applies only in that case. If the order currency is neither SEK nor EUR, the invoice is converted to EUR. This information is also shown at checkout.

Gift cards may be used according to remaining balance. Orders fully covered by gift cards/discounts are completed without a Nexi payment.

When you have chosen to select a payment method later for items, the following applies when you later choose a payment method: discount codes cannot be used. However, discount balance, store credit and gift cards may be used.

5. Delivery

Our shipping partner is PostNord. For deliveries outside PostNord’s own Nordic network, PostNord may use partners (for example DPD); your contractual counterpart for shipping arranged through us is PostNord. Delivery follows the selected method (service point, home delivery, etc.) and the chosen ship date. For living plants, indoor service points only may be offered.

Normal transit time after packing is often about 1–3 days; packing/dispatch may be delayed in peak season and for back orders. We do not ship orders with living plants or bulbs/tubers if we consider it too cold. Living plants in an active growth stage should be collected from the service point within one day.

If an unexpected delay occurs, contact [email protected]. If you do not collect the shipment, reasonable extra costs for shipping round trip may be charged.

Combined shipping: signed-in customers may in applicable cases add items to an existing open shipment according to the terms shown at checkout.

The estimated delivery interval is an estimate. Delivery may take longer in special cases.

6. Right of withdrawal

You have a 14-day right of withdrawal from receipt under the Swedish Distance Contracts Act, subject to statutory exceptions.

6.1: Notify withdrawal to [email protected] (name, address, email, order number, items). Return without undue delay and no later than 14 days after the withdrawal notice. You pay return shipping. Send to Malma Bredöl 113, 465 91 Nossebro, Sweden (not to a service point). A deduction may be made for diminished value beyond what is needed to examine the goods.

6.2 Exceptions (examples): sealed health/hygiene products or sealed audio/video recordings where the seal is broken; custom-made/personalised goods; certain services; goods that deteriorate rapidly or expire quickly — for example tubers and bulbs that require controlled storage, cuttings, and certain fragile potted plants or plants in active growth; single issues of newspapers.

More information and the model withdrawal form: konsumentverket.se.

7. Complaints

Under the Swedish Consumer Sales Act you may complain about defects for up to three (3) years from receipt. Complaints cover original defects – defects present at delivery or meaning the goods were not of agreed or normal quality at that time. Defects caused by care, planting, growing conditions, incorrect storage or other circumstances after delivery are normally not covered.

Complain within a reasonable time after you discovered or ought to have discovered the defect, and without undue delay. Under the Consumer Sales Act, a complaint made within two months of discovering the defect is normally considered to have been made in time. For living plants and fresh plant material we still recommend contacting us as soon as you can so the cause can be assessed more easily.

Seeds, tubers and similar: Biological materials do not always have 100% germination. This is established in the trade. For example, dahlia tubers planted directly in a bed according to our tests have a germination rate of about 97%, and when forced (pre-sprouted) a germination rate of about 95%. An occasional failure to sprout within such expected variation is therefore not automatically a defect giving a right to complain. By contrast, wrong variety, damaged/rotten material on arrival or other original defects may still be complained about.

Send complaints to [email protected] with name, address, email, order number, description and a photo. Contact us before returning goods. For approved complaints we arrange return shipping or cover reasonable return shipping and remedy the defect in accordance with law. We follow ARN practice where applicable (arn.se).

8. Limitation of liability

No liability for indirect losses to the extent permitted by law. Force majeure may relieve liability for delay. Material deviations are handled under consumer law.

9. Product information

Sell-outs and obvious errors in product information may occur (see also section 2). Images may vary slightly in colour.

10. Customer account, waitlist and gift cards

With a customer account you can among other things view orders and use signed-in features. The waitlist lets you queue for out-of-stock products and receive email when you can buy. Gift cards are used as payment according to remaining balance – treat the code as a means of payment.

11. Changes

The current version is published on the website and applies to orders after publication.

12. Disputes and governing law

Swedish law. ARN (arn.se). EU ODR: https://ec.europa.eu/consumers/odr.

Privacy Policy

Version 1.15 · Updated 2026-08-20

This privacy policy explains how Magnolia Nossebro AB processes personal data when you use our website and purchase plants, bulbs and related products from us.

Data controller

Magnolia Nossebro AB

Company registration number: 556997-3117

Address: Malma Bredöl 115, 465 91 Nossebro, Sweden

Registered office: Essunga Municipality

Contact: [email protected]

Personal data we process

Depending on how you use our services, we may process:

1. Contact and account details (name, email address, phone number, hashed password credentials)
2. Delivery and billing address, and selected service point when required
3. Order, payment and shipping information (including order history and receipts)
4. Invoicing data (for deferred payment), including personal or organisation number if required for the invoice
5. Communications with us (for example emails about orders, waitlist or support)
6. Waitlist and other preferences you save in the service
7. Technical data and cookies (IP address, device/browser information, language and currency preferences, and information about how you use the website)

Purposes and legal bases

1. Performing the purchase contract – receiving and delivering orders, handling payment, shipping, returns and customer service (contract).
2. Account and sign-in – creating and administering your customer account (contract / legitimate interest).
3. Waitlist – notifying you when a product can be offered (contract / consent).
4. Bookkeeping and legal requirements – retaining information required by accounting and tax law (legal obligation).
5. Operations and security – keeping the website available, preventing abuse and troubleshooting (legitimate interest).
6. Analytics, personalisation and marketing – with your consent via our cookie banner (consent). You may withdraw consent at any time.

Recipients and processors

We only share personal data when needed to provide the service, for example with:

1. Nexi/Nets – card and checkout payments
2. Fortnox – invoicing for deferred payment (name, address, email, phone, order/amount data; personal/organisation number if required for the invoice)
3. PostNord – delivery and notifications; PostNord may forward necessary delivery data to partners (for example DPD)
4. Brevo – transactional email (orders, account, waitlist, etc.)
5. Cloudflare – CDN, security, Turnstile and cookie/consent tooling (Zaraz)
6. Google (Google Ads / Google Analytics) – for conversion measurement, marketing, and analytics (based on consent via the cookie banner)
7. Meta – for marketing (based on consent via the cookie banner)

We do not sell your personal data. Personal data may in some cases be processed outside the EU/EEA (e.g., by Google, Meta, or Cloudflare in the US). When such transfers occur, an adequate level of protection is ensured in accordance with the GDPR through the EU-US Data Privacy Framework and/or the European Commission's Standard Contractual Clauses (SCC).

Cookies and similar technologies

We use necessary cookies for the website to function (for example cart, sign-in and security). Cookies for analytics, personalisation and marketing are used only if you consent via the cookie banner. You can change or withdraw your consent at any time through the cookie settings in the footer.

Retention

We keep personal data only as long as needed for the purposes above. Order and payment records are retained for seven (7) years in accordance with the Swedish Bookkeeping Act (bokföringslagen). Account data is kept while the account is active and for a reasonable period afterwards. Data based on consent is deleted or anonymised when consent is withdrawn, unless another lawful basis applies.

Your rights

Under the GDPR you have, among other things, the right of access, rectification, erasure in certain cases, restriction, objection, data portability and withdrawal of consent. You also have the right to lodge a complaint with the Swedish Authority for Privacy Protection (IMY), www.imy.se.

Requests: [email protected]. When signed in there are also features to download or delete your account (note that order records may need to be retained under accounting law).

Contact

If you have questions about how we process personal data, please contact us at [email protected] or in writing to Magnolia Nossebro AB, Malma Bredöl 115, 465 91 Nossebro, Sweden.